reveal.js

PRESENTED BY RITIK KUMAR AND NISHANT KUMAR FROM
TEAM DIAMOND

Freshdesk is a cloud-based help desk software that enables businesses to manage customer queries and issues through a single, unified platform. It offers a variety of features to help businesses provide efficient and effective customer support.

Multi-channel Support
enables businesses to offer support across multiple channels, including email, phone, social media, and chat.

Ticket Management
Freshdesk's ticket management system allows businesses to track, prioritize, and resolve customer issues efficiently.

Self-Service
Freshdesk offers a knowledge base where customers can find answers to common questions and issues on their own, reducing the need for customer support teams to handle every query.

Collaboration
Freshdesk enables customer support teams to collaborate on tickets, with features such as internal notes and private comments, ensuring that all team members are aware of the status of each ticket.

Reporting and Analytics
Freshdesk provides detailed reporting and analytics features that enable businesses to track key metrics, such as response times, resolution rates, and customer satisfaction scores, allowing for continuous improvement of their support operations.